Frequently Asked Questions (FAQ)

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Are your prices per car or per person?
Our prices are per car; please see vehicle capacity for further details.

Where will I meet your driver at the airport?
Our driver will meet you in the arrival area near the airport with your name board.

What happens if I cannot find my driver?
Having ensured that you have correctly followed the Bali Airport Transport instructions on your confirmation, contact us at the contact number also supplied on your confirmation.

What if the flight is delayed or early?
We will check the flight status on the day and meet you accordingly.

We have children traveling with us; can you provide child or infant seats?
Yes. Please tell us the ages of the children, and we can provide up to two child or infant seats free of charge per transfer.

Can I pay the driver cash?
Yes, you may pay the driver cash at the time of pickup.

Can I pay by credit card?
Yes, you may pay by card in advance.

Can I make a booking on the phone?
Yes, you can make a booking on the phone.

I have completed a booking form; will I receive an email confirmation?
Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours from the time of booking, please call us for quick confirmation.

How early do I need to book my car?
The earlier, the better. However, 12 hours would be recommended. If you are making a last-minute booking, it is best to call us to confirm.

Can I cancel my booking?
Yes, you can cancel or postpone a booking. Please see the Terms and Conditions.

If I have paid by credit card and cancel my booking, will I get a refund?
Yes, you can get a refund. Please see the Terms and Conditions

Is gratuity included in the price?
No. It is at the passenger’s discretion.

Author

  • Made Bagus | Your Bali Buddy

    Made Bagus is a Bali driver tour guide who was born and raised in Bali. Having knowledge about culture and nature for tourists reveals your specific Bali and fulfills your personal Bali tour desires, regardless of whether authentic or tourist.

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